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Incident Management: Issue Tracking and Logging
The following table lists common issues to be tracked during an incident situation, and
it is recommended that logs are created with the various column headings to keep
track of the developing situation on a series of flipcharts or whiteboards.
FLIPCHART SUGGESTED COLUMN HEADINGS
HEADINGS
Sequence of
events
Date/
time
Event Point to
note
Damage Item Repairable? Replace? Supplier Contact
number
Cost
currency
Running
outstanding
action list
Issue Who
contacted?
Contact
name
Contact
Tel/fax
Casualties Name Employee
Visitor
Contractor
Nature of
injury
Name of
hospital
Next of
kin
Contact
made by
+ time &
date
Public
Relatives Date /
time
enquiry Action to
date
Contact
names
Contact
Tel & fax
no
Customers Name Order /
issue
Information
provided
Action to
date/
response
Contact
names
Contact
Tel &
fax no
Hot spots Date /
time
issue Action to
date
Contact
names
Contact
Tel & fax
no
Media Salient
points of
recent
media
comment Name of
paper/
radio/
TV station
Contact
name
Contact
Tel & fax
no
Media
statement
sent to:
Suppliers Date /
time
Order
placed /
issued
Action to
date
Estimated
delivery
date
Contact
name
Contact
Tel &
fax no
Expenditure
authorisation Date /
time
Item Value
Expenditure
incurred
Date /
time
Item Value
currency
cheque
Value
currency
cash
Value
currency
credit
card