20
Incident
Level
Type of Incident and Response
Level 1 • An inconvenient incident that will be dealt with internally, possibly by
allocating staff and/or students' alternative work /space within the
building.
Principal to be kept informed. Consider whether ELT/SMT should be
put on amber alert for Business Continuity Management duties.
Probably no need to invoke BCP.
Level 2 • An incident involving the closure of buildings or a significant part of a
building (e.g. lecture theatre, reception, entrance), or an incident
adversely affecting more than 10% of staff or students or rendering
uninhabitable a large area of student halls of residence. Emergency
response procedures insufficient beyond initial response. Principal to
be informed immediately.
• Contact ELT/SMT for formation of Business Continuity Team and
invoke BCP.
• Managers to allocate priority work to essential staff.
ELT/SMT to consider using facilities on another unaffected part of the
College. If appropriate, non-essential staff will remain at home and
maintain contact with the College through a range of communication
channels, including, for example, a dedicated part of the College's
website and/or dedicated telephone lines.
Business Continuity Team to initiate Conference Call if required, via
MS Teams.
Level 3 • An incident that severely disrupts the College, resulting in the closure
of one or more locations for at least 5-days. Emergency Response
procedures insufficient beyond initial response. Principal to be
informed immediately.
• Form Business Continuity Team and invoke BCP.
The ELT/SMT shall if necessary arrange for all critical data and other
equipment to be removed from the affected site and relocated. IT
services will set up in alternative sites. Staff and students will be kept
informed of developments, with regular updates on the expected date
of full recovery via the College's website and/or dedicated telephone
lines. Alternative premises will be secured and equipped if the affected
site(s) are expected to remain out of commission for more than 20
working days.
Business Continuity Team to initiate Conference Call, if required, via
MS Teams