FWDF_20-21

WORKSHOP TITLE WORKSHOP CONTENT DURATION*

Interview Techniques • The different types of interviews (e.g. recruitment,disciplinary,

grievance, appraisal)

• How they differ in requirement and tone

• Legal implications of interviewing

• Questioning and listening techniques

• Reading a CV/application form

• Competency-based recruitment interviews

• Relevant case studies and role play

6hours

Leadership in Action The Leadership in Action training looks at the ways your staff communicates

and works with one another to form a team dealing with a situation. The

training experience will cover the following themes:

• Human element assessment

• Thinking about thinking

• Policy and procedures

• Emotional intelligence

• Psychology of effective communications

• Simulator exercise

• Debriefing

Due to restrictions around use of the Bridge Simulators at the college, this

course will run with reduced availability and will not run until August 2021,

subject to Scottish Government guidance at the time.

7 hours

Leading multi-generational

teams

• Asserting generational differences via the cultural and art scene

• Defining the communication path for each generational

• Building a comprehensive and inclusive leadership style by using design

thinking techniques

• Implementing creative processes into project management

12 hours

Managing 'Difficult' People • How to stick to performance and not personality

• Know and manage your 'hot buttons'

• Addressing poor conduct and attitude

3 hours

Managing Communication • Communicating clear direction and instruction

• Impact of verbal/non-verbal communication

• Adapting your communication to suit the situation

3 hours

Managing effective meetings • Chairing / leading meetings

• Innovative meeting structures

• How to avoid arguments and confrontations

• How to interrupt people

6 hours

Index