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City of Glasgow College Annual Report & Accounts 2020-21
ii. Admissions Survey: Customer Satisfaction
2.1 Table 2 provides information on the annual admissions survey over a 5-year period
2017-2021. All applicants (19,521, Year 1 and Year 2 applicants) are surveyed in
June/July via survey monkey including successful and unsuccessful applicants.
Table 2 - Admissions Survey 2021
2021 Admission Survey Questions 2017 2018 2019 2020 2021
Q1. How easy was it to find information on
courses on the City of Glasgow College
website? 90% 92% 93% 90% 86%
Q2. How easy was it to create an account
online? 91% 92% 94% 89% 86%
Q3. How easy was it to complete the
application form? 88% 89% 90% 90% 87%
Q4. How easy was it to book an interview
date online? 80% 82% 85% 75% 69%
Q5. How would you rate the interview
information you received when you
booked your interview e.g. interview
details, date, time, what to bring to
interview etc.? 86% 88% 92% 88% 88%
Q6. How would you rate your overall
interview experience? 84% 87% 91% 87% 88%
Q7. After the interview how quickly did we
get back to you with the outcome of your
interview? (Response is for less than 4
weeks) 79% 83% 84% 74% 86%
Q8. How would you rate your overall
experience with our application process? 82% 85% 90% 89% 88%
2.2 Only 2,563 (13%) applicants responded which was a decrease from last year at 4,254
(20.6%). Most results are slightly down or similar to previous years with overall satisfaction
remaining high at 88%. Due to COVID -19 restrictions face to face interviews were
suspended and curriculum teams either carried out interviews over zoom or made direct
offers based on application information we are aware that this may have impacted
disproportionately on some groups
2