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EFQM Case Study
Criterion 4.3 Deliver the Value (Excellent Students)
Theme Providing Excellent Student Experience and Nurturing
Excellent Students
Owner May Flett, Associate Dean, Business and Management
Date 7 March 2022
1. Background
Within City of Glasgow College there is strong emphasis on providing an excellent
student experience and continuously seeking to improve and enhance experience for
all learners.
This approach is reflected consistently in the delivery of programmes within curriculum
areas. The Legal Services curriculum area, which is embedded in Business and
Management, provides an excellent example of delivery of a range of programmes,
providing high levels of support and motivation for all learners to excel.
This includes motivating students to achieve their course awards, whilst taking
opportunity to engage in additional activity to further enhance skills and gain further
recognition.
The Legal Services Department has supported students very effectively, providing
good opportunities for all and encouraging student engagement with external
stakeholders.
As a result, there has been recognition of achievement through winning competitions
and awards, as well as engagement in the form of placements. All learners are
encouraged to aspire, seek opportunities for success and not let challenging situations
prevent accomplishment.
2. What we did
City of Glasgow College seeks to provide highly positive learning experiences for all
learners. Two opportunities have been selected to demonstrate the positive impact