People Centred
AIM 4
Customer Priorities:
• IT Service Desk
• IT Innovation Leadership
• College Business Apps
Impacts:
• People at the centre of every IT decision
• Improved IT Service Desk response &
resolution times
• Intelligent Process Automation simplifi es
tasks & removes duplication
• Promotes partnership working
• Increase staff confi dence in technology & the
IT Service
• Remove perception that IT is infl exible
• Staff can focus on their value-adding roles
without having to worry about technology
• Reduces staff IT service requests turnaround
time
• Enhanced end-user technology experience
PRIORITIES/IMPACTS 17